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At Natural N Nutrient, we take great care to deliver only authentic, high-quality products to our customers. Every product is checked and securely packed before dispatch.
However, in the rare event that you receive a damaged, incorrect, or expired item, our team is here to assist you in accordance with the policy below.
If you receive a damaged, incorrect, or expired product, you must raise a return or replacement request within 2 days from the date of delivery.
Requests raised after 2 days will not be accepted under any circumstances.
Our support team will review your request and respond within 2 working days with approval or clarification.
If approved, we will arrange a reverse pickup through our courier partner.
If reverse pickup is not available in your area, you will be required to self-ship the product using a reliable courier.
Once we receive the returned item, our Quality Check team will inspect the product. If it meets all return conditions, we will initiate a refund or replacement (subject to stock availability).
Once approved, reverse pickup will be scheduled within 5–7 business days.
After the product reaches our warehouse, it will undergo a quality inspection.
Refunds or replacements will be processed only after successful verification.
Products purchased as part of a single order must be returned in full (if eligible).
We do not accept returns or replacements for individual items from combo packs, bundled sets, or multi-item orders — even if one item appears defective.
For any queries or assistance, please write to us at naturalnnutrient@gmail.com.
We value your trust and are committed to ensuring a transparent and fair experience for all our customers.
At Natural N Nutrient, we strive to provide the best quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a flexible return and refund policy as outlined below.
What We Will Do Together:
• Step 1: Raise a return/replacement request within 7 days from the date of delivery if you have received an incorrect or expired product.
• Please raise a request via email at naturalnnutrient@gmail.com with your order details and contact information.
• You can also reach out to us through our customer support chat.
• In case of a damaged or missing product, raise a request within 2 days from the date of delivery.
• Step 2: Our team will review your return request within 2 working days.
• Step 3: If your return request is approved, we will arrange for a reverse pickup by our courier partner.
• Step 4: If our reverse pickup service is unavailable in your location, you may be required to self-ship the product via a reliable courier. The courier charges will be reimbursed to you in your preferred wallet (UPI, PayTM, or Natural N Nutrient Wallet).
• Step 5: Upon receipt of the returned product, we will verify it against the claim and initiate a replacement or refund, subject to stock availability.
• Wrong product delivered
• Expired product received
• Damaged product received (physical damage, tampered packaging)
• Incomplete order (missing products)
• Opened, used, or altered products
• Missing original packaging (cartons, labels, etc.)
• Return/replacement request raised after 7 days from delivery
• Damaged/missing product reported after 2 days from delivery
Once a return request is initiated, our courier partners will pick up the item within 5–7 business days. The product will then be checked by our quality control team, and a refund or replacement will be initiated accordingly.
• You can cancel your order by writing to us at naturalnnutrient@gmail.com before it is marked as “Ready to Ship.”
• Natural N Nutrient reserves the right to cancel any order at any time without prior notice. In some cases, we may contact the customer for verification before shipping an order.
• Prepaid Orders: Refunds will be credited to the original payment method (bank account, credit/debit card, UPI) within 7 business days.
• Cash on Delivery (COD) Orders: Customers must provide bank details to receive refunds via bank transfer.
• Refunds for canceled orders are processed within 7 business days.
• For returns, refunds are processed within 14 business days after the product has been received and passed our quality check.
Yes, you can return individual products from an order if they meet the return eligibility criteria within 7 days of delivery.
For any queries, feel free to reach out to us at naturalnnutrient@gmail.com.
We value your trust and aim to provide the best possible experience with Natural N Nutrient!
